River Valley Credit Union

Card Access

Credit Cards

We offer three very competitive low cost credit card options. Stop paying high interest rates and annual fees. Apply for a River Valley credit card and you can choose the type of card that best fits your needs. And once you have your new card, use our 3.9% APR "balance transfer rate" and transfer your old credit card balances so that you can begin saving on finance charges. Please visit our Virtual Branch section for a Credit Card Application.

Once you have a River Valley Credit Union credit card, you can access our on-line credit card site to check transaction history and payment history, make automatic payments, and download history at no charge.

To access your credit card account, just click on the MyCardInfo icon.

To report a lost or stolen credit card, please call 1-866-570-1238.

Check (Debit) Cards

A MasterCard Check (Debit) Card looks like a credit card but works like a check. Your MasterCard Check Card is accepted at over 10 million merchants. When you use your card, your purchase will be deducted directly from your checking account. It's safest, fastest, most efficient payment option available today. The card also works as an ATM cash card with access to over 230,000 ATM's worldwide. All of your transactions will appear on your monthly Share Draft (checking) statement. All Check card transactions are free. (There is a fee, however, for ATM cash withdrawals after 8 free transactions per month.)

To report a lost or stolen debit card, please call 1-800-383-8000.

To activate a new card/change your PIN, please call 1-800-717-4923.

To report fraudulent activity on your card, please contact the credit union at 1-515-232-1654.

ATM Access

River Valley Credit Union owns ATM terminals at the following retail locations. River Valley Credit Union members can use any of these terminals to avoid paying surcharges (fees charged by the terminal owner) for ATM access.

  • Doc's Stop BP/Phillips 66, 2720 East 13th Street, Ames
  • Doc's Stop #9, 407 Closz Drive, Webster City
  • Good & Quick, 519 Lincoln Way, Nevada

Through an arrangement with Shazam and other financial institutions in Iowa, River Valley credit union members have access to hundreds of Surcharge free - Privileged Status ATM terminals in Story and surrounding counties. Just look for the Privileged Status Logo (see above) on the ATM terminal. You can also use Shazam's Privileged Status ATM Locator to locate other non surcharge ATM's in the Privileged Status network.

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