River Valley Credit Union

Online Banking Update

 

 

On July 7th we will be rolling out a new security feature to our online banking platform. On your first login beginning July 7th, you will be asked to choose a notification preference to receive a code to login.  You will be asked to choose a phone number to receive either a text message or a phone call with this information.

Once you have registered a specific device you will only be required to enter a code to login should you change devices, access online banking from a different network, or in other limited circumstances.

You may change your notification preferences at any time within the online banking platform.

If you fail to receive a code via your selected device, you may wish to add the number as a contact to prevent it from being blocked as spam.  Phone calls will originate from phone number 678-498-2706, and texts will be provided via number 36397.

If you experience other difficulties or need further assistance, please contact our team at 515-232-1654.

Thank you for your flexibility.

 

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