River Valley Credit Union

Contact Us

Locations & Hours

Ames Branch (Main Office)

2811 East 13th Street
P.O. Box 747
Ames, IA 50010-0747

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Phone: (515) 232-1654
Fax: (515) 232-4835

Lobby Hours: 9:00-5:00 Monday - Friday
Drive Up Hours: 8:00-5:30 Monday & Friday
8:00-5:00 Tuesday - Thursday


Nevada Branch

1400 Fawcett Parkway, Suite F
Nevada, IA 50201-2808

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Phone: (515) 382-4141
Fax: (515) 382-8111

Lobby Hours: 9:00-5:00 Monday - Friday
(closed 11:30-1:30)
Drive Up Hours: 8:30-5:00 Monday - Friday



To report a lost or stolen credit card, please call toll-free 1-866-570-1238.
To report a lost or stolen debit card, please call toll-free 1-800-383-8000.

Toll-free TellerLine Audio Response: 1-855-634-4117
(First-time users: Please contact the credit union to request to activate this service on your accounts.)

For Bill Pay questions or help setting up payees: 1-844-227-8660


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You may send us questions about product information and other issues by email, but please do not email us your account number, your social security number, or to initiate banking transactions. For questions or requests involving that information, please call or visit one of our branches. Electronic messages sent through regular email are not protected with high-level encryption. This form is designated for customer service inquiries only.


If you are using a screen reader and are having problems using this website, please call (515) 232-1654 for assistance.

Holiday Schedule

All of our branch locations will be closed on the following holidays:

Martin Luther King Jr. Day - January 16

Presidents' Day - February 20

Memorial Day - May 29

Independence Day - July 4

Labor Day - September 4

Veterans Day - November 10

Thanksgiving Day - November 23

Christmas Day - December 25

New Year's Day - January 1

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