River Valley Credit Union

Contact Us

Ames Office

2811 East 13th Street
P.O. Box 747
Ames, IA 50010-0747

Phone: (515) 232-1654
Fax: (515) 232-4835

Nevada Office

1400 Fawcett Parkway. Suite F
Nevada, IA 50201

Phone: (515) 232-1654
Fax: (515) 382-8111

To report a lost or stolen credit card, please call toll-free 1-866-570-1238.
To report a lost or stolen debit card, please call toll-free 1-800-383-8000.

Toll-free TellerLine Audio Response: 1-855-634-4117
(First-time users: Please contact the credit union to request to activate this service on your accounts.)

For Bill Pay questions or help setting up payees: 1-844-227-8660

RVCU Hours

Ames Branch

Lobby: 9:00 am - 5:00 pm Monday through Friday.
Drive-Up: 8:00 am - 5:30 pm Monday and Friday.
8:00 am - 5:00 pm Tuesday through Thursday.

Nevada Branch

Lobby: 9:00 am - 5:00 pm Monday through Friday.
Drive-Up: 8:30 am - 5:00 pm Monday through Friday.


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You may send us questions about product information and other issues by email, but please do not email us your account number, your social security number or to initiate banking transactions. For questions or requests involving that information please call or visit one of our branches. Electronic messages sent through regular email are not protected with high-level encryption. This form is designated for customer service inquiries only. 


If you are using a screen reader and are having problems using this website, please call (515) 232-1654 for assistance.

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